We’d like to address some of the press on Mobile Spinach lately.
Mobile Spinach wants to emphasize that we stand ready to refund any customers in full if they encounter problems. We have always had a “refund anytime” policy. We are sorry if any customers have had problems and think that we’ve worked out the issues going forward.
First, it is Mobile Spinach’s policy to get authorization from local restaurants and merchants before publishing their offers on our website.
Second, we’ve had a few problems, mainly from deals we’ve published from 3rd party “deal providers” who contacted restaurants directly and acted as a middleman for Mobile Spinach.
We understood that these 3rd party deal providers promised us in writing that they had obtain permission from these restaurants in advance. We have learned, unfortunately, that was not accurate in many cases or that the restaurant owners forgot about these deals.
Also, many of these deals that came from these 3rd party deal providers were only valid for online redemption. The online nature was clearly shown on our website before, during and after the purchasing process. However, several consumers walked into merchants directly and therefore encountered problems with the redemptions.
Because of these issues, we have removed all 3rd party deals from our website this February. We will soon be taking proactive steps with our 3rd party deal providers to make sure that our customers and restaurants are taken care of before they encounter any more problems from outstanding vouchers.
There have been specific reports in the press about certain restaurants, and we feel that the facts are not completely accurate. No matter what, Mobile Spinach will make sure that our customers are taken care of and that both our customers and the restaurants who deal with us are treated fairly and honestly.
Mobile Spinach was founded to provide a way for local restaurants to offer deals for their customers that are both good for customers and importantly sustainable for the merchants. We look forward to continuing to do this.
Antonio Vitti, CEO